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We accept the following payment types:
If you wish to pay by Wire/Bank transfer, please contact us via Messenger, Instagram or WhatsApp for our bank account information.
Cash is accepted in GBP for collection orders from our office in Manchester. We can accept cash for delivery orders, however cash sent to our office is at your own discretion and risk. We cannot be held responsible for any losses, including when the cash is delivered to one of our neighboring businesses or carrier drop off point. If you definitely want to pay cash, we recommend using a quality carrier like UPS or DPD.
Please note we do not accept PayPal, Skrill, Venmo, Cashapp, Alipay or WeChat Pay.
We want you to be completely satisfied with your order.
Most order items can be returned, provided they are sent back to us and received in an unused and resaleable condition.
Please contact us via Messenger, Instagram or WhatsApp for a return authorization code. Once received, please place the return authorization code inside the package and return the unwanted item/s to the following address:
Team Micro
419 Bury Old Road
Prestwich
Manchester
M25 1PS
United Kingdom
Once received, your return will be checked and your payment refunded. Please allow up to 5 business days for your refund to be processed.
Refunds exclude irrecoverable costs such as shipping and/or customs charges.
The following products cannot be returned, and are excluded from our returns policy.
Refunds by credit or debit card are processed through our payment service provider (Stripe). The time required to credit your balance usually no more than 5 business days, however this timescale is determined by Stripe, the network (i.e Visa, Mastercard etc) and your financial institution. We are unable to influence the timscale in any way.
To combat money laundering and protect our business from chargebacks, refunds can only be made using the same payment method as was used for the original transaction. The only exception is cash. Cash payments made in person or remotely can be refunded in cash by visiting our office in Manchester, or we can provide a refund via bank transfer.
Once initiated, refunds by credit or debit card or other electronic means cannot be cancelled.
Refunds are for the sale price of goods at the time of purchase, and exclude irrecoverable costs such as shipping and/or customs charges.
Any chargeback initiated with your bank against transactions with Team Micro is treated as an irrecoverable breakdown of the relationship between you, the Artist, and Team Micro, the Supplier.Â
Initiation of a chargeback for any reason will result in a ban on all future purchases of products and services at Team Micro. All chargebacks are rigorously defended and contested. Furthermore, we reserve the right to leave appropriate feedback regarding the exchange, if we deem your chargeback to be premature, unfair or fraudulent, or when no attempt has been made to resolve the matter with our team.
Exception to our chargeback policy will only be made in rare cases when a complaint has been raised, and after a reasonable time has been provided to resolve the situation, we acknowledge that Team Micro was negligent in the handling of your complaint.
