We ship almost all American orders (including Puerto Rico) via USPS from our distribution center in Washington State.
All UK orders are dispatched from our main office in Bingley, West Yorkshire. We use Hermes for all orders up to £300 + VAT. Orders over £300 + VAT are delivered by UPS. If your order is urgent, please call 01274 008939 to place your order by phone.
We supply hundreds of SMP clinics across Europe, however please be aware that Brexit has fundamentally changed our distribution routes into Europe. Whilst most orders are delivered within the expected timescale, some orders are still getting delayed at customs. For this reason, please allow additional time when placing your order.
All international orders, including to our customers in Canada and Australia, are shipped via UPS from our headquarters in the United Kingdom. Delivery timescales vary from country to country, however most orders are delivered within 3-7 business days.
Import Taxes & VAT
Customs tax charges are levied by some countries at the point of entry. Charges are determined by the value of the package including shipping costs, and the tax policy of the destination country.
Most shipments do not incur import taxes. For example, UK and USA orders are shipped domestically so no border crossing takes place, so no import taxes are payable. Some shipments however, particularly to the EU, may incur import taxes and/or VAT or other sales taxes. Team Micro is not liable for any taxes incurred.
If import tax is due on your order and you choose not to pay, your order will be returned to us. Please note this can take several weeks, and refunds, minus return shipping costs, will only be processed upon arrival of goods to our office.