SUBMIT YOUR INFO

A few quick questions about your business.

SIGN THE AGREEMENT

You will be prompted to sign the service agreement.

BILLING SETUP

You will be prompted to set up your automatic monthly payments.

* We will contact you to check everything and complete onboarding before any ads are started. If you have any specific requirements, we are happy to accommodate.

Your Application

Frequently Asked Questions

The SMP Multiquote membership fee is $795 USD / £595 / €725 per calendar month.

The cost is per city. If you are based in the UK or EU, costs are plus VAT.

We will send to you every SMP Multiquote inquiry we receive in your city. 

You can expect, on average, 15-40 inquiries per calendar month. The number of inquiries, and the number of clinics we accept into this program depends on your location. For a city-by-city estimate, go back to Multiquote Home.

The quality of inquiry is generally much higher than your typical “lead”. Whilst it is not possible to make specific guarantees, the inquiries we supply are often people who are considering SMP, and are actively seeking information, clinic recommendations and quotations.

Inquiries will be emailed to you within 15 minutes of the customer request. You will receive the customers nameemail addressphone (optional), preferred method of contact, and a summary of their hair loss situation. 

We are working on a feature that enables prospective customers to upload photos of their hair loss. This feature will be added to your membership upon release.

These are not “leads” in the traditional sense. They are genuine inquiries from prospective SMP customers. For this reason, every inquiry should be properly handled to maximize the number of inquiries that convert into solid bookings.

Our guidelines are as follows:

  • Begin with the customers preferred method of contact, as stated within the inquiry. Mention SMP Multiquote in case the customer forgot how they inquired.
  • If the customer does not respond straight away, follow up by email, call, SMS or WhatsApp, depending on what information was provided within the inquiry by the customer. A good approach is to share recent case studies. Keep communication friendly and informal.
  • Don’t let the inquiry go cold. Continue to follow up, even several weeks or months after they initially inquired.
  • Add the customer to your CRM, email or SMS marketing platform.

Note: We do not know these customers, and we have no further information about each inquiry beyond what is supplied to you, and we do not contact or chase customers on your behalf.

Usually, yes we can.

The most common requests are when an SMP artist wants all prospects to be added to an email marketing software like Mailchimp, a booking system like Vagaro, or to a Google Sheet.

Bear in mind that SMP artists use hundreds of different CRM systems, email marketing softwares and Google integrations. It is impossible to be prepared for every scenario, so we handle requests like these on a case by case basis.

We charge a one-time fee of $250 USD for all integrations.

To complete your integration, we require full admin-level access to your application, and we may require information from you or assistance with logging in.

During the application process, you will be prompted to set up a connection with your bank. This is an ACH authorization in the USA, Direct Debit in the UK and SEPA in the Eurozone.

No payment is taken. You are simply providing authorization for Team Micro to debit future payments from your bank account.

Please note we do not accept credit cards as payment for this service.

If your application is successful, you will be informed and your first payment will be debited on the 1st day of the following month. For example, if your application was approved on 16 March, your first payment would be on 1 April and on 1st of every month thereafter.

If your application is approved near the end of the month, your first payment may be slightly later than 1st of the month, but will be taken on the 1st of the month from month 2 onwards. 

All SMP Multiquote memberships are for a minimum period of 3 months.

To protect our customers, our artists and the integrity of the SMP Multiquote program, we operate stringent acceptance policies and decline applications that do not meet our requirements. The most common reasons for denial are as follows:

  • The applicant was unable to provide adequate documentation. All applications must include a copy of the artists business license and their professional insurance.
  • The applicants portfolio did not meet our requirements. We were either dissatisfied with the quality of work shown, or the portfolio was too small to properly assess the artists skill level.
  • We noticed a discrepancy with hygiene or safety protocols, we are aware of a disproportionate number of client complaints, or there is an issue with the artists professional conduct.
  • The artists Team Micro account is in arrears. In this case we would usually approve the application, subject to immediate settlement of the arrears. 
  • It could be that your application was approved, but another application was submitted first and was approved ahead of yours. In this case we will let you know, and you will be offered the first space that becomes available.

All membership applications are assessed based on their individual merit. We do not adopt favoritism of any kind, and you do not need to be highly experienced to be accepted. We love supporting newer artists, so if you’re not the most experienced artist in your city but your application meets our requirements, you’re just as likely to be accepted as anyone else.

Here is our guidance for improving the likelihood of a successful application:

  • Ensure your business is licensed and insured, and you have the documentation available to submit with your application. Every applicant is required to submit these documents.
  • Use clear before and after photos on your website and socials. Photos of density fills are not useful when assessing the quality of your work, so ensure you include photos where the work is clearly visible.
  • Try to keep client complaints to a minimum. Clients tend to make us aware of any complaints, and whilst every business receives complaints from time to time, a volume of complaints that is disproportionate to the size of your business is likely to compromise your application.
  • Ensure payments on your Team Micro account are up to date.

Spaces are strictly limited to 3-5 clinics per city, and most cities have an active waiting list. If you choose to cancel your membership, you forfeit your space and it will most likely be reallocated immediately.

Attempting to reactivate your membership at a later date would require you to rejoin the wait list and submit a new application if a space became available. For this reason, it is important to understand that it might not be possible to reactivate your membership at all. Please ensure you are fully decided before cancelling your membership.

If you wish to cancel, we require 30 days notice to uncouple your business from our systems. Please submit your request in writing to multiquote@teammicro.com.

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