Payment Methods
What payment methods are available?
Pay using your preferred credit or debit card. Our payment system utilizes bank-level security by Stripe, one of the world’s largest and most trusted payment gateways. Rest assured your information is safely encrypted. No-one has access to your information, not even our team.
We support most payment wallets including Apple Pay, Google Pay and Link.
PayPal is available in the United Kingdom only.
What credit facilities are available?
We accept Clearpay, Afterpay and Klarna. The options available to you are determined by your location, and will be shown during the checkout process.
Returns Policy
What products can be returned?
Most order items can be returned, provided they are sent back to us and received in an unused and resaleable condition.
Custom made products, for example our Review Stands, and service-based products like our SEO bundles cannot be cancelled or returned.
For safety reasons, pigments, microblades, needle cartridges and skincare products cannot be returned if any part of their packaging has been opened.
How do I return an order?
Please contact us via Facebook Messenger, WhatsApp or Telegram for a return authorization code. Once received, please return the unwanted item/s to the following addresses:
Customers in the United States
Matthew DeschampsTrillium Ink c/o Team Micro
3418 Broadway
Everett
WA 98201
United States
International customers
William Derrett-SmithTeam Micro Store
1A Old Souls Mill
Old Souls Way
Crossflatts
West Yorkshire
United Kingdom
Once received, your return will be checked and your payment refunded, minus any shipping and/or customs fees. Please allow up to 5 business days for your refund to be processed.
Terms Of Sale
Chargebacks policy
We are committed to providing the best service possible, and our aim is to resolve any issues quickly, efficiently and respectfully. However, we do not tolerate unfair, vexatious or fraudulent chargebacks against our company.
Any customer that initiates a chargeback, dispute or claim against any payment made via this website, without providing adequate opportunity for our team to resolve the issue amicably, will be permanently blacklisted and future orders will be refused. There are no exceptions.
Before you initiate a chargeback or open a dispute, be aware of the following:
- All future orders will be refused
- Any marketing services may be refused or cancelled
- You will be unable to attend our online or in-person conferences
- You will be removed and/or blocked from all our Facebook groups
- Where appropriate, we will leave reviews to alert others of your poor conduct.
Shipping Information
Full Country List | ||
Albania | UPS (3-4d) | EU €25.95 |
Andorra | UPS (3-4d) | EU €25.95 |
Armenia | UPS (3-4d) | EU €39.95 |
Australia | AusPost (10-14d) | AU $39.95 |
UPS (5-7d) | AU $64.95 | |
Austria | DHL (10-14d) | EU €14.95 |
Azerbaijan | UPS (3-4d) | EU €39.95 |
Bahrain | DPD (5-7d) | US $29.95 |
Belgium | DHL (10-14d) | EU €14.95 |
Bosnia & Herze | UPS (3-4d) | EU €25.95 |
Bulgaria | DHL (10-14d) | EU €22.95 |
Canada | Free over $300 | – |
UPS (3-4d) | CA $19.95 | |
China | UPS (5-7d) | ¥ 320 |
Croatia | DHL (10-14d) | EU €22.95 |
Cyprus | DHL (10-14d) | EU €22.95 |
Czech Republic | DHL (10-14d) | EU €19.95 |
Denmark | DHL (10-14d) | EU €19.95 |
Estonia | DHL (10-14d) | EU €19.95 |
Finland | DHL (10-14d) | EU €22.95 |
France | DHL (10-14d) | EU €14.95 |
Georgia | Various (5-7d) | EU €17.95 |
Germany | DHL (10-14d) | EU €14.95 |
Greece | DHL (10-14d) | EU €22.95 |
Hungary | DHL (10-14d) | EU €19.95 |
Iceland | UPS (3-4d) | EU €25.95 |
Ireland | DHL (10-14d) | EU €19.95 |
Israel | DPD (5-7d) | US $29.95 |
Italy | DHL (10-14d) | EU €19.95 |
Japan | UPS (5-7d) | ¥ 6,500 |
Jordan | DPD (5-7d) | US $29.95 |
Kuwait | DPD (5-7d) | US $29.95 |
Latvia | DHL (10-14d) | EU €22.95 |
Liechtenstein | UPS (3-4d) | EU €21.95 |
Lithuania | DHL (10-14d) | EU €22.95 |
Luxembourg | DHL (10-14d) | EU €19.95 |
Malta | UPS (5-7d) | EU €34.95 |
Moldova | UPS (3-4d) | EU €25.95 |
Monaco | UPS (3-4d) | EU €13.95 |
Montenegro | UPS (3-4d) | EU €25.95 |
Netherlands | DHL (10-14d) | EU €14.95 |
New Zealand | NZPost (10-14d) | NZ $44.95 |
UPS (5-7d) | NZ $74.95 | |
Norway | UPS (3-4d) | EU €21.95 |
Oman | DPD (5-7d) | US $29.95 |
Poland | DHL (10-14d) | EU €14.95 |
Portugal | DHL (10-14d) | EU €19.95 |
Puerto Rico | UPS (3-4d) | US $14.95 |
Qatar | DPD (5-7d) | US $29.95 |
Romania | DHL (10-14d) | EU €19.95 |
Saudi Arabia | DPD (3-4d) | SAR 115 |
Serbia | UPS (3-4d) | EU €39.95 |
Slovakia | DHL (10-14d) | EU €19.95 |
Slovenia | DHL (10-14d) | EU €19.95 |
South Africa | UPS (5-7d) | R 790 |
South Korea | UPS (5-7d) | ₩ 59,000 |
Spain | DHL (10-14d) | EU €19.95 |
Sweden | DHL (10-14d) | EU €19.95 |
Switzerland | UPS (3-4d) | CHF 21.95 |
Thailand | UPS (5-7d) | ฿ 1550 |
UAE | UPS (3-4d) | AED 95 |
United Kingdom | Free over £100 | – |
Yodel (2-4d) | £3.95 | |
UPS (1-2d) | £6.95 | |
United States | Free over $200 | – |
UPS (3-4d) | US $14.95 | |
Rest Of World | ||
If your country is not in the list below, your shipping cost is US $44.95 or the equivalent in your local currency. |